Shoe Tree is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

If you receive an e-mail, a call from a person/association claiming to be from Shoe Tree seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Shoe Tree or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency. Here are a couple of baits fraudsters often use to cheat consumers: Congratulations! You have been nominated as a ‘Top Shoe Tree customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer. Hi, I’m calling from Shoe Tree. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps Tap on MyOrders Choose the item to be Returned Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

NEFT - 1 to 3 business days post refund initiation
Shoe Tree Credit - Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.

**Plot No-58-59, Bamnoli Sec-28 Dwarka, New Delhi-110077

To redeem Shoe Tree Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Shoe Tree Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)