Return and Exchange Policy

www.shoetree.io returns and exchange policy gives you an option to return or exchange items purchased on www.shoetree.io for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

• Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
• Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of www.shoetree.io credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate refund after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we offer you an option to exchange items purchased by you on www.shoetree.io for same or different sizes of same style or for any other item of the same or different value from www.shoetree.io within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy: 

• Swarovski, Precious Jewellery, Cosmetics, Ray ban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
• Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery. 

Note: When customer received the product & product is Damaged/Wrong/Missing/Partial received then customer has to inform us with 48-72hrs under the Return or exchange policy otherwise request not consider.

• Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). 
• Under Exchange Policy,

1. a) If you choose to exchange the item purchased by you on shoetree.io within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost. 
2. b) If you choose to exchange item purchased by you on shoetree.io for any other item of the same or different value from www.shoetree.io. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
3. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by shoetree.io as the case may be, for an exchange.
4. d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) Exchanges are only allowed for pin codes which are serviceable for an exchange. 

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged. 

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders. 

10) www.shoetree.io shall reserve the right to restrict exchange of the items purchased on www.shoetree.io if customer in any way breaches or misuse this policy, as determined in www.shoetree.io  sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. 

11) www.shoetree.io will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, www.shoetree.io would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User 

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 

Note: When customer received the product & product is Damaged/Wrong/Missing/Partial received then customer has to inform us with 48-72hrs under the Return or exchange policy otherwise request not consider.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.