Return and Exchange Policy

www.shoetree.io returns and exchange policy gives you an option to return or exchange items purchased on www.shoetree.io for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of www.shoetree.io credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate refund after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on www.shoetree.io for same or different sizes of same style or for any other item of the same or different value from www.shoetree.io within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy: 

  • Swarovski, Precious Jewellery, Cosmetics, Ray ban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  • Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery. 

Note: When customer received the product & product is Damaged/Wrong/Missing/Partial received then customer has to inform us with 48-72hrs under the Return or exchange policy otherwise request not consider.

  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). 
  • Under Exchange Policy,
  1. a) If you choose to exchange the item purchased by you on shoetree.io within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost. 
  2. b) If you choose to exchange item purchased by you on shoetree.io for any other item of the same or different value from www.shoetree.io. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
  3. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by shoetree.io as the case may be, for an exchange.
  4. d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) Exchanges are only allowed for pin codes which are serviceable for an exchange. 

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged. 

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders. 

10) www.shoetree.io shall reserve the right to restrict exchange of the items purchased on www.shoetree.io if customer in any way breaches or misuse this policy, as determined in www.shoetree.io  sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. 

11) www.shoetree.io will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, www.shoetree.io would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User 

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 

Note: When customer received the product & product is Damaged/Wrong/Missing/Partial received then customer has to inform us with 48-72hrs under the Return or exchange policy otherwise request not consider.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Shoe Tree - Your Tree Of Fashion

Looking for trendy and stylish shoes for men and women online ? Want to look the part in style? You have arrived at the right place and the right tree - SHOE TREE. Shoe Tree is home to the best online fashion footwear and lifestyle suited for the best fashionistas and stylists. It brings to you a wide variety of shoes and apparels for you to grab your hands on.

Best Online Shopping Fashion Footwear and Lifestyle

Looking for the best mojari, peep toes , oxford shoes or ladies wallet to make a statement? SHOE TREE has you covered. Get ready to redefine your fashion enigma with our treasure trove of high quality trendy items. You will get the feeling of the best online shopping for both men and women sitting on the couch in your house.

Life can’t be more bliss!!!

Why Choose Shoe Tree?

The basic question of questions. Why Choose Shoe Tree? The answer- Different shoes for different moods. Choose from our wide variety of footwear and apparel collection which suits your mood and occasion.

  1. Trendy Womens Footwear - Online Shopping for Women is something that goes a long way back. At Shoe Tree, ladies can search for their favourite footwear suited for every occasion. . Buy trendy womens heels to show off at your friend’s party. Find the best mojaris for women to look your cool casual way.
  2. Mens Casual Footwear -  Men and Style never go out of hand. For every hangout at a club, we got casual mens loafers. You can lose weight by working out wearing your walking or running shoes. With our brogue shoes and oxford shoes make a power statement at the office.
  3. Stylish Accessories - For women especially we have a unique collection of accessories at our disposal. Purchase our range of tote bags, satchels and backpacks to be ready for a nice day out.
  4. Smart Apparel - Shoe Tree has a wide range of online clothes for both men and women and for every occasion or event. Choose your favourite t-shirt (Men | Women ), shorts, tracksuit (Men| Women) etc and make a fashion statement.

Shoetree.io

Online Shopping sites in India have grown leaps and bounds since the turn of the last decade. Every fashion giant has taken its store online to take full advantage of the online shopping audience present and boost their sales. Shoe Tree is no different. Launched in September 2021, Shoe Tree went online with their store by the name Shoetree.io. You can find your type of shoes for both men and women under one roof. For all exciting offers and a hassle free shopping experience head to the official site now.

Our Brands

We have a host of brands that are eager to sell their products on our platform. The list includes-


MEN

Liberty Rider
ID La Botte
E-GO SG
Gabicci Geox
Chupps One8
Cobblerz Built Natural
Toni Rossi

WOMEN

Jove Scentra
Ceriz Steppings
Bella Calda SG
E-GO Elle
Ipanema Chupps
Ketimporta Cobblerz
Built Natural Liberty

ACCESSORIES

Ceriz Built Natural
Bella Calda SG

Payment options

All Major payment methods (Visa, RuPay, MasterCard, American Express) are accepted. Payment ways include Cards, UPI, Netbanking and PayPal. Cash on Delivery option is also available subject to covid guidelines. You can also pay using Phonepe wallet, PayZApp, JioMoney, Mobikwik etc. You also get the option to pay later by using Lazypay wherein you get upto Rs. 500 cashback on Lazypay.

Contest Alerts

Love participating in contests? Shoe Tree keeps holding contests for its customers which includes cool offers every single time. Head to the social media channels of Shoe Tree (Instagram, Facebook) to know more and participate before cool products slip away from your hands. Moreover the welcome offer (code - Welcome250) for new customers is always open and you can easily find discounts going on 24*7 all round the year.

 

Create Return and Exchange

Shoe Tree offers you an option to create a return and exchange for your product if you want to. Just input your order number and phone/zip code/email and follow the procedures as explained. For more information click here.

 

The Shoe Tree Story - Sowing The Seeds Of Fashion

Est. in 2005, Shoe Tree is spread all over India via 15+ cities and visible in 25+ stores. With the convenience of a true omni-channel, it aims to provide a seamless hassle-free shopping experience to their customers. That is the benchmark that Shoe tree has set its standards on. Among so many e-commerce giants Shoe Tree being one of the oldest aims to now expand its customer base through the launch of its online portal and become one of the best online shopping sites in India.

Shoe Tree Store Locator

Shoe Tree has many stores all over India which are mentioned below:-

Delhi

Shoe Tree, Janpath Shoe Tree, Kamla Nagar
Shoe Tree, Jasola DEL Shoe Tree, Dwarka

Punjab

Shoe Tree, Mall Of Amritsar Shoe Tree, VR Punjab
Shoe Tree,Trillium Mall Amritsar Shoe Tree, Barnala
Shoe Tree, Zirakpur Shoe Tree,Celebration Bazaar Khanna
Shoe Tree, Bhucho Kalan, Bhatinda Shoe Tree, Cosmo Mall Zirakpur
Shoe Tree, Bestech Square Mall, Mohali Shoe Tree, Kharar
Shubh Footwear, New Zirakpur

Haryana

Shoe Tree, Agora Mall Shoe Tree, Bhiwani

Uttarakhand

Shoe Tree, Pacific Dehradun
Shoe Tree, Rajpur Road Dehradun (Neshvilla Road)

Chandigarh

Shoe Tree, Chandigarh Family Store Shoe Tree, Elante Mall CHD
Shoe Tree, Chandigarh

Jharkhand

Shoe Tree, Ranchi Shoe Tree, Gel Church Complex, Ranchi

For detailed addresses, go to the Store Locator now.

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